We look to recruit highly motivated people who share our passion for innovation and excellence.
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Objective of the Role:
This is a high-profile role within our Customer Services Team, but based Onsite at Clients office. You will be responsible for managing and co-ordinating a range of Financial, IT Technical, and Behavioural training programmes. This will involve close liaison with delegates, a wide range of suppliers, our main Customer Services Team and key stakeholders within customer organisation.

Key Accountabilities and Responsibilities:

• To provide a "high-touch" level of support to the Learning & Development Managers within customer organisation to facilitate and manage appropriate training programmes for their employees and respective Business Groups.
• Develop, build and maintain relationships with primary stakeholders within customer org.
• Source price and availability of required training courses from a variety of different suppliers to provide the most appropriate and qualitative training interventions.
• Manage and co-ordinate all requirements, to run an event or programme including:
  • Booking venues and any catering and / or technical requirements
  • Ensure room lay out is correct and all equipment and / or courseware material required to run the event is provided.
  • Issue sign-in sheets and monitor attendance.
  • Where appropriate, you will be required to attend the event in person to ensure the event starts smoothly and there are no issues.
• Use and accurately maintain the appropriate systems to book delegates onto courses, managing any reschedules and cancellations to meet our client Service Level Agreements.
• To correctly track costs and raise purchase orders where necessary and monitor feasibility of events based on costs and numbers of delegates
• Ensure that all provisional and confirmation letters, including any joining instructions and courseware are issued in a timely and accurate manner to meet our client and delegate requirements
• Solicit and report on delegate satisfaction surveys, following up any negative feedback and implementing an appropriate solution where necessary.
• Provide a point of contact for both telephone and email enquiries.
• Develop, maintain and promote relationships between our client and our suppliers
• Provide additional administrative functions to support the team where necessary including the team based off-site.
• Provide reporting based on a weekly, monthly and ad-hoc basis as required.

Key Competencies:

• Ability to manage the Customer Relationship
• Providing Excellent Customer Service
• Excellent Attention to Detail
• Planning and Control
• Ability to use Information Effectively
• Bringing Innovation to Problem Solving
• Team Working
• Self Motivation

Skills, Experience, Attributes and Qualifications:

• Excellent oral and written communication skills
• Intermediate / Advanced Microsoft Office, in particular Outlook
• Problem solving skills
• Strong administrative skills
• Strong organisational skills
• Experience of working to and delivering Key Performance Indicators (KPI's).