We provide a highly flexible approach to source, develop and manage training design, delivery, administration and evaluation. |
Training and Education for Chip & PIN
27 February 2003
By 1st January 2005 all UK retailers will be required to use Chip and PIN for virtually all card payments. Designed to combat card fraud, this will result in a change in payment behaviour, affecting some 1.5 million retail employees. An extensive customer education programme is planned, but how will you ensure that your employees are prepared to handle the new-style cards and the inevitable customer queries quickly and efficiently?
Introducing any new system into a business involves a change of process. Key to the successful introduction of Chip & PIN into your business will be selling the benefits to your employees, and ensuring they understand the new processes and customer service issues that may arise.
Getting the message out
Working in partnership with you, and taking your business culture into consideration, we can provide a highly effective employee education programme. Our long experience in the design and delivery of multiple format training and education programmes enables us to select a combination that is best suited to your organisation.
Amongst our successes, we have assisted retailers with training and education for the introduction of debit and credit cards, Internet shopping facilities, point of sale systems and the Euro. Many of these have seen us utilising our capabilities in delivering instructor led training, video production, poster, leaflet and workbook design, and e-learning development.
Our experience
At KnowledgePool we have over 15 years' experience of providing training on new systems and processes within the retail sector. Our specialist team have successfully managed many high-profile retail training and education projects in the UK and overseas. Our extensive experience within the sector has led to us working with major clients such as Camelot and the Post Office.
Camelot
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"The successful launch of the National Lottery relied greatly on the competence of the retailers involved. The Lottery needed well trained and knowledgeable retail personnel who were able to explain and sell the Lottery to the public. KnowledgePool met the challenging timescales, volume delivery and geographical training logistics requirements of this unique programme. When the first Lottery tickets went on sale over 35,000 retail staff at 10,000 retail outlets across the UK had attended one of the 1551 National Lottery events run in just six weeks by KnowledgePool. Camelot subsequently commissioned KnowledgePool to design and develop a multimedia computer based training programme for the ongoing training of retailers." Chris Green, Director Retail Services Division - Camelot Group PLC |
Post Office
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"As a sub-contract to Fujitsu Services, Pathway, KnowledgePool's approach to training 63,000 Post Office Counters staff, required great flexibility, innovation and project management. Training for staff was organised around each branch's needs and addressed postal procedures for counter clerks through to back-office procedures for accounting staff. During the course the system was used off-line and trainees took away workbooks and manuals following completion. The implementation paced training was logistically complex and KnowledgePool successfully managed and integrated every aspect of the programme." Chrissie Kennedy, Fujitsu Services, Pathway |
