"We now have a virtual training team which gives us the flexibility to respond to the peaks and troughs in demand for training." Orange |
Book learning with ease
KnowledgePool takes the heat out of booking training: simplifying and automating the process, whilst still following your own business process. These efficiencies are achieved using a combination of our own LiveBooker technology and our Customer Service team of experienced learning advisers.
All bookings can be conducted on-line, starting from the catalogue: choose the training; if it's a course pick the date/location from the schedule; then add it to the shopping basket. On-line purchasing is simple, just like any other internet purchase.
We will embed your purchasing processes into your portal. Each organisation is slightly different, but typical requirements we have met include:
- Nominated 'Training Administrators' who can make training bookings on behalf of other members of the organisation. Training Administrators can review and track all bookings they have made.
- Nominated 'Authorisers' who can approve training bookings. Authorisers can review and track all bookings they have authorised.
- Different payment types, including purchase orders, credit cards and pre-paid skills vouchers/licences. Many of our clients prefer to take advantage of our consolidated invoicing service.
- Recording of Departmental Cost Codes for each purchase
- Notes areas, to record special information about the booking (for example, to record special dietary requirements).
Once a booking is received, our Customer Services team track its progress. The delegate and training administrator (if appropriate) can also track its progress. The delegate's individual learning account screen shows full course date, time and location information, including a map.
Upon confirmation, joining instructions and any pre-course work are automatically sent out to the delegate. To minimise the risk of no-shows, we automatically send out a reminder email just before the course start date.
