Ollie Browning, Managing Director

Ollie Browning,
Managing Director

Our leaders

Ollie Browning — Managing Director

Ollie’s career in learning and development spans almost 20 years. He was appointed Managing Director of KnowledgePool after more than 10 years with the business, first as an account director and then as the Director of Learning Services. Ollie is passionate about continuing to drive better performance within learning for all of our clients.

“Having run our client services division for the last 10 years, as well as being involved in business development, I am confident that we can build on the success of the relationships that we’ve developed. And being part of the Capita family means we can further leverage our global capabilities to deliver full learning business process outsourcing services to businesses across the world.”


Kevin Lovell — Learning Strategy Director

Kevin Lovell, Learning Strategy Director

Kevin Lovell,
Learning Strategy Director

Kevin has been working in learning and development for over 20 years, and is experienced in delivering corporate training programmes, both in the UK and overseas. He has been developing creative learning business process outsourcing (BPO) service solutions since 2004, and specialises in learning optimisation, process re-engineering, learning analytics, benchmarking and evaluation.

“I believe the learning consultancy team lies at the very centre of learning optimisation and transformation. My particular expertise in understanding the business impact of learning — helping our clients to recognise the value of learning and demonstrate where it is delivering business benefit.”



Rachel Kuftinoff — Strategic Learning Consultant

Rachel Kuftinoff, Strategic Learning Consultant

Rachel Kuftinoff,
Strategic Learning Consultant

Rachel has been involved in adult learning for over 25 years, and has a broad and varied background in L&D within global organisations. She has significant experience in centralising L&D for global and EMEA organisations, which includes all the governance and activities associated with that transition.

“My role within the consultancy team at KnowledgePool enables me to engage with clients who have the desire and passion to improve L&D within their organisations. I work with clients to drive the performance of learning for their businesses, helping them to identify how and where we can make that happen.”


Charlotte Murtagh — Client Services Director

Charlotte Murtagh, Client Services Director

Charlotte Murtagh,
Client Services Director

Charlotte has more than 10 years of experience in the learning sector and in that time has worked with a broad range of clients — helping them to source learning interventions and supporting them with their outsourced learning functions. She heads up KnowledgePool’s client services team, overseeing customer relationships and the service delivery for all clients in both the UK and globally.

“During my five years at KnowledgePool I have experienced a business that is adaptable and flexes to changing market needs, but always remains true to its core value of improving the performance of learning for all clients. I am excited to see how we continue to adapt over the next five years, so that we can support our clients in becoming experts in learning.”


Paul Freeman — Client Management Director

Paul Freeman, Client Management Director

Paul Freeman,
Client Management Director

With more than 15 years’ experience in learning and development, Paul is dedicated to helping clients get the most out of their learning function. His role as Client Management Director means he is responsible for ensuring our client teams work with executive stakeholders to help shape their respective learning strategies and achieve their vision.

“KnowledgePool is at the forefront of the outsourced managed learning services market. We have a fantastic pedigree and reputation for delivering efficient and effective learning services, and I see us building on this across the UK and globally, as the market continues to develop.”


James Ball — Supplier and Operations Director

James Ball, Supplier and Operations Director

James Ball,
Supplier and Operations Director

James began his career in procurement almost 20 years ago, working in various supply chain roles across IT, healthcare and training. He leads the supplier management and operations functions at KnowledgePool, with overall responsibility for projects and change, MI and business process, as well as managing our 5,000-strong network of suppliers.

“I joined KnowledgePool when the business was known more for its administrative services, but five years on and we are leading the way in managed learning services. We add so much more value to clients’ businesses by moulding our expertise in learning consultancy and supplier management to our clients’ exact needs.”



Contact us

Telephone: 0844 630 9000
Email: info@knowledgepool.com

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