Our people

KnowledgePool is a place where you have the opportunity to grow and develop your career. We take pride in the fact that our staff enjoy coming into work every day, and do what we can to make this a great place to work. But don’t just take our word for it, see what our team members have to say...

Robyn Stephenson - Client Advisor

Robyn Stephenson,
Client Advisor

Robyn Stephenson — Client Advisor

“I started with Knowledgepool in July 2014 as a Co-ordinator in the Shared Service team. And although I didn’t have a background in L&D, the rest of my team helped me to settle in and learn the client accounts quickly. After nine months of hard work, I was promoted and moved onto a Client Advisor role within one of our client teams.

I love working on this account. My colleagues and managers have provided me with so much support, and helped me to develop into the role. Knowledgepool is the friendliest place I have ever worked — everyone is always so willing to help each other, and the atmosphere is great!

I think this is also helped by our monthly meeting on the office floor, which gives everyone the opportunity to hear updates and news from around the business. This is where the company also takes the time to recognise members of staff for going above and beyond — at every meeting someone is named and rewarded as employee of the month.”


Dan MacDonald - Client Lead

Dan MacDonald,
Client Lead

Dan MacDonald - Client Lead

“Having made a dramatic career change in 2012 — moving from catering and hospitality to learning — I started out as a Client Advisor at KnowledgePool, working for one of the client teams. I was able to use my previous customer service experience to help build relationships with my clients, to look after their requests and meet their needs. I also quickly found that by researching areas such as professional qualifications and financial learning trends, and by using internal resources such as supplier sessions, and lunch and learn workshops, I was able to establish a strong base of learning knowledge.

I think the work ethic across KnowledgePool really stands us apart. Our open door policy really makes a difference — knowing that if you can make the time and effort, all members of other teams are available to support in all areas, from day-to-day challenges to career development.

I’ve found this especially useful when working towards a promotion. With the support network of my fellow peers, as well as the industry specialists, I was able to develop myself sufficiently to seamlessly transition into the next role in my career development as a Client Lead.”



Tracey Bacon - Associate Team Manager

Tracey Bacon,
Associate Team Manager

Tracey Bacon — Associate Team Manager

“I started with KnowledgePool in September 2010 on a brand new account as a Client Advisor. I had no background in L&D but a very good training plan was put in place and I learnt the ropes quickly — along with the other four new starters in the team!

Within a year I was promoted to the Service Delivery Lead, a senior position within the Service Delivery team of 15 people. After doing this role for a couple of years, I took the opportunity to transfer to a Client Lead role with a new account. But after a year I made the decision that I wanted to spend some more time with my family because my work/life balance is very important to me, so I asked if I could reduce my hours to 25 ½ per week. This wouldn’t be possible in all businesses, but KnowledgePool has been very accommodating and made this happen for me.”


Emma Charles - Procurement Officer

Emma Charles,
Procurement Officer

Emma Charles — Procurement Officer

“After graduating and taking some time out to go travelling, I joined KnowledgePool in May 2012. I started as a Service Delivery Co-ordinator — a role that gave me a good introduction to the L&D sector, as well as the KnowledgePool processes and systems. Within six weeks I was given the opportunity to be a founding member of the internal training co-ordination team for one of our clients, helping to create new processes, and embedding new systems ahead of this service being launched.

Two years later I took on a Client Advisor role within one of the client teams, and then in December 2014 I successfully applied for the position of Procurement Officer and joined KnowledgePool’s Supplier Management team.

I am now enjoying developing my career within the procurement profession, putting to use the skills and knowledge developed in my previous roles across the business. Throughout my time here I have been supported by excellent line managers, who have always encouraged my development.”


Mel Norris - Client Advisor

Mel Norris,
Client Advisor

Mel Norris — Client Advisor

I've been working for KnowledgePool for three years now, and I have really enjoyed my time here. There is a great emphasis on people’s development, and we are given a lot of encouragement and support to help us get to where we want to go in the company. This includes providing all staff with online learning pathways to help expand our knowledge and develop our careers.

Since I started I have joined the Employee Forum, which was set up to give all members of staff somewhere to voice anything they may not feel comfortable bringing up in front of a larger group. The aim of the forum is to encourage communication and continuous improvement across the business.

As part of this forum, we have set up a Social Committee, and have organised regular social and charity events ranging from quiz nights to bowling to a bake-off to raise money for Children in Need. We’ve also raised money for other charities including Barnardo’s and Macmillan, with activities that get people involved from all areas of the business.


If you’re interested in joining our team here at KnowledgePool, please send your CV to info@knowledgepool.com


Contact us

Telephone: 0844 630 9000
Email: info@knowledgepool.com

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