Terms of Use

Access to and use of the Capita Business Service Limited site is subject to the following terms and conditions and the laws of England and Wales.


Copyright © Capita Business Service Limited 2018. All rights reserved. All copyright and other intellectual property rights in all text, images, sounds, software and other materials on this site are owned by Capita Business Service Limited and affiliated companies, or are included with permission of the relevant owner. References to affiliates or affiliated companies shall include all members of Capita Business Service Limited.

You are permitted to browse this site and to reproduce extracts by way of printing, downloading to a hard disk and by distribution to other people but, in all cases, for non-commercial, informational and personal purposes only. No reproduction of any part of the site may be sold or distributed for commercial gain, nor shall it be modified or incorporated in any other work, publication or site. No other licence or right is granted.

Registered company

Capita Business Service Limited

Registered Office:

30 Berners Street,

Registered in England no: 04968329


All trade marks displayed on this site are either owned or used under licence by Capita Business Service Limited and affiliates.


The information on this site has been included in good faith but is for general informational purposes only. It should not be relied on for any specific purpose and no representation or warranty is given as regards its accuracy completeness or fitness for any particular purpose or any site linked to it. Save to the extent that such limitation is not permitted under English law neither Capita Business Service Limited, nor any of its affiliates, nor employees shall be liable for any loss, damage or expense arising in contract, tort or otherwise out of any reliance on information contained in this site, access to or use of or inability to use this site or any site linked to it including, without limitation, any loss of profit, indirect, incidental or consequential loss.


Your information and activity on this site must not:

  • be false, inaccurate or misleading;

  • be in breach of any applicable laws, regulations, licences, or third party rights;

  • interfere in any way with the proper working of the site and in particular you must not circumvent security, tamper with, hack into or disrupt the operation of the site or surreptitiously intercept, access without authority or expropriate any system, data or personal information as defined in the Data Protection Act 1998.

This site is intended normally to be available 24 hours a day and 7 days a week. Capita Business Service Limited will not be liable for any failure to achieve this level of availability.

The site may be suspended temporarily and without notice in circumstances of system failure, maintenance or repair or for reasons beyond the control of Capita Business Service Limited.

You agree to fully reimburse Capita Business Service Limited in respect of all losses, costs, actions, claims, and liabilities incurred by Capita Business Service Limited or its affiliates as a result of any breach or non-observance by you of these terms or any data submitted by you to us.

Capita Business Service Limited will make all reasonable attempts to exclude viruses (and similar destructive devices) from the site but cannot guarantee the exclusion of viruses (and similar destructive devices) and you should take appropriate steps in respect of this risk.

Linked sites

At various points throughout the site you may be offered automatic links to other internet sites relevant to a particular aspect of this site. This does not indicate that Capita Business Service Limited or affiliates are necessarily associated with any of these other sites or their owners. While it is the intention of Capita Business Service Limited that you should find these other sites of interest, neither Capita Business Service Limited nor affiliates nor their employees shall have any responsibility or liability of any nature for these other sites or information contained in them.

These terms shall be governed by and construed in accordance with English Law and each party to these terms submits to the exclusive jurisdiction of the English Courts.


Please find our Apprenticeship complaints policy here

Apprenticeships Subcontracting Fee Policy

Subcontracting Provision
Knowledgepool holds funding contracts with  Levy paying clients, Education and Skills Funding Agency (ESFA) in England and the Skills Development Scotland (SDS) in Scotland. In line with our overall strategy of only operating in areas of relative expertise our overarching policy is to deliver as much of Knowledgepool’s and our clients’ training needs in-house. However, we recognise that there may be occasions, where in order to satisfy client demand, provision of apprenticeship training and/or on-programme assessment may be subcontracted to sector specialists.

Subcontracting Fees 
Knowledgepool will communicate and discuss its subcontracting fee policy at the start of all new subcontracting arrangements with potential and current subcontractors. Knowledgepool will charge between 7.5 and 20% of LEVY/ESFA/SDS funding claimed. The actual percentage negotiated will be dependent upon the nature of the subcontracted provision and the amount of support needed by the subcontractor. Subcontractor fees may be subject to renegotiation at the time of contract renewal.
In return for the fees charged Knowledgepool provides the following services and support: 

  • A dedicated Relationship Management link person that is available to provide support and guidance;  
  • A dedicated Quality management link person that is available to provide support and guidance;  
  • Help with quality activities to include the completion of a provision review that feeds into the wider Knowledgepool Self Assessment Report (SAR) and identifies areas of effective practice and areas of improvement; 
  • Training for the observation of Teaching, Learning and Assessment to enable partners staff to undertake graded observations following Knowledgepool policies and procedures (if required); 
  • Access to our range of electronic tools to monitor learners progress, attendance and progression, including licenses and associated fees; 
  • Access to our planning and monitoring software to enable partners to effective plan and monitor the provision that they deliver including the tracking of performance against profiles and funding earned to date; 
  • Administrative support to ensure all paperwork is compliant and learner data is safely stored and uploaded onto ESFA/SDS systems; 
  • Administrative support for processing additional funding applications, follow ups and payments; such as the AGE Grant. 
  • Business Development and joint bidding opportunities to link with regional or national employers.

Knowledgepool will not charge an administration or other fees on top of this. 

Subcontractor Payment 
Knowledgepool will make the payments to the subcontractor calculated and payable in accordance with the Schedule of the Contract. Payments will be based on actual delivery and paid in arrears, in line with the terms in their contract. Payment will be payable within 30 days of the date of the relevant invoice. 

If there are errors in audit of a sample of the evidence provided by the subcontractor to support the claims for funding, Knowledgepool reserves the right to recover from the subcontractor an amount based on the error rate identified, the risk it creates for Knowledgepool in its relationship with the LEVY/ESFA/SDS and the total value of this Agreement. If the value of the error triggers an extrapolation by the LEVY/ESFA/SDS audit team, Knowledgepool reserve the right to recover this higher value. Such amounts may be recovered either by making deductions from future payments due to the subcontractor under this Agreement, or via invoice. 

Policy Review 
This policy will be reviewed annually .