what we do

LEARNING CONSULTANCY AND DESIGN

Let our strengths be your strengths. Gain access to our deep expertise in programme design, learning strategy and digital transformation to build a workforce fit for the future of work.

TAILORED TO SUPPORT YOUR L&D NEEDS 

Wherever you are on your learning journey, our consulting capability can be delivered in a range of ways dependent on your specific needs. Besides our wholesale ‘transformation’ capability, we can help shift the dial for your L&D function in three specific areas: Model optimisation, content strategy, and ROI/ROE (return on investment and expectation.)

This ‘modular’ approach gives you the flexibility to combine consulting services as part of wider managed service solution, or deploy them on a single point-of-need basis. We’re also able to support you with a range of expert learning design services, which can be leveraged to rapidly build and deliver effective learning interventions tailored to you.

MODEL OPTIMISATION

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TECHNOLOGY INFRASTRUCTURE REVIEW

Review your current learning technology, software and systems, address data flow and find opportunities for improvement. 

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LEARNING TARGET OPERATING MODELS

Define what good looks like and address how your learning function works internally and with other departments.

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PROCUREMENT STRATEGY

Buy smarter with better access to the vendor market, higher quality providers and bigger cost savings. 

CONTENT STRATEGY

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LEARNING NEEDS ANALYSIS

Assess your learners’ needs, compliance gaps and skills shortages, so you can put the right learning programmes in place.

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ACADEMIES AND CURRICULUM DESIGN

Design and run learning initiatives as a series of interventions, rather than a single course, to optimise operational efficiency. 

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DIGITAL STRATEGY

Identify where and when to use the digital tools to support your learning strategy and enhance learner experience.

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COURSE CREATION

Put learners at the heart of your training courses with the optimum blend of digital and face-to-face learning. 

ANALYTICS AND EVALUATION

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BENCHMARKING

Find out how your learning compares to the competition, assess its performance and find ways to make ongoing improvements.

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DATA ANALYTICS

Use data insights to define your KPIs, measure your success and give ongoing evaluations for iterative improvements.

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ROI AND ROE

Link your learning programmes to tangible business benefits, helping you measure success and justify future improvements.

LET THE NUMBERS DO THE TALKING

Over the years, we’ve built our record and reputation on delivering outstanding outcomes for our clients. 

SOME COMMON QUESTIONS

We get asked a lot about best practice learning methods. Here’s a handy list that answers some of these burning questions. If you’re still curious, get in touch.

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How do you align learning to business goals?

Achieving this is not just a matter of establishing best practice within the L&D community – it’s about building the right links with the rest of the business. Relationships at all levels up and down the business are important to ensure that L&D understand the needs and provides the right interventions at the right time, to the right people, on budget.

Alignment of learning to business goals is increasingly recognised as the vital factor in helping L&D make a demonstrable impact on your organisation’s bottom line. The CIPD’s ‘Value of Learning’ research, carried out by the University of Portsmouth Business School, concluded that what really matters is the ‘Alignment’ of learning: if you get alignment right, everything else falls into place.

Knowledgepool’s Learning Consultancy team can assess the current alignment of your L&D provision to business goals and make recommendations on how to tighten the alignment, to make training more effective in supporting your business. It’s a compelling up-front alternative to the retrospective justification of learning through ROI.

Benefits:

  • Better workforce productivity through more targeted training

  • Easier to demonstrate the impact of training

  • Easier for L&D to gain buy-in from the business

What is alignment?

All too often, learning is developed and delivered without considering how and where it contributes to business goals. A common assumption by training professionals is that training is ‘a good thing’ and the more we do, the more it helps the business. But experience and business budget holder expectations, tell us that is not necessarily the case. So, when budgets are tight, it’s vital that learning activities are carefully prioritised.

Tight alignment of learning to business goals:

  • helps learning to be seen as a tool for business improvement and not just a cost to the business

  • facilitates assessment of the return on investment and return on expectation of training

  • makes L&D’s contribution to the business clear to the senior stakeholders.

How do you design effective blended learning solutions?

A key skill for modern L&D practitioners is the ability to design effective blended learning solutions. This often entails the deployment of e-learning for the first time.

Our Learning Consultancy team have many years’ experience in designing and deploying e-learning: our learning architects know what works, how it works, and we acknowledge that every situation is different.

Whether e-learning is appropriate or not, our learning architects will consider a whole range of potential learning delivery options when considering the most effective solution design to meet your learning needs.

Our learning solution design methodology considers:

  • The learning content. Is it the learning of facts, rules, processes, practical skills, cognitive skills and what level of judgement must be gained?

  • The learners. What is the learning gap? What is their access to learning like? What past experiences of learning modes do they have? What sorts of informal learning goes on?

  • The organisation. What is the organisational culture? What budget and other resources are available?

How do you analyse learning needs?

The most important aspect of any training programme is its context, and we recognise that the best understanding of the context of your learning requirement lies within your organisation.

KnowledgePool’s Learning Consultancy team has a group of highly skilled and experienced training needs analysts who provide a blueprint for the design and delivery phase of programmes by exploring and documenting:

  • The business drivers behind your programme.

  • The expectations of the stakeholders.

  • Gaps between current and desired levels of performance.

  • The required outcomes and means of measuring achievement.

  • Financial and timescale considerations.

  • Where the subject-matter expertise lies.

  • How your culture and infrastructure might influence the programme.

  • The learning preferences of the target audience.

  • How the programme links to internal competencies.

  • How the programme can be externally accredited or contribute towards national qualifications.

The training needs analysis will provide recommendations based on the finding from this research. These include:

  • The learning objectives, which can vary from role to role.

  • The most appropriate media for delivering every element of the programme.

  • Learner support requirements.

How can I measure the ROI of my training programmes?

In every area of every industry, directors and senior managers are being asked to justify their expenditure and find ways to make savings and cuts where they can.

We all know that training is important for the development of staff, but all too often the axe falls heaviest on L&D as executives look to eliminate what they consider surplus expenditure. It is vital that L&D teams can effectively demonstrate that effective training is integral to the company achieving its organisational goals. Viewing learning as an investment rather than a cost allows savings to be made without damaging the essential skills of your workforce.

Knowledgepool’s Learning Consultancy team can help to develop key performance indicators that are directly linked to business goals. In addition, we will agree the processes and mechanisms required to regularly track these measurements. Using a combination of our own industry experience, our bespoke technological solutions and tried and tested learning assessment methodologies, we can help formulate an evaluation strategy for anything from a single course, to your entire learning portfolio.

Our consultants design and deliver effective training evaluation strategies based upon work by Donald Kirkpatrick, Jack Phillips and Robert Brinkerhoff, but we also monitor the latest emerging information, such as the ‘Value of Learning’ research project from the CIPD and Portsmouth Business School.

A case study: Predicting the ROI of training

Knowledgepool conducted a skills assessment for a well-known IT organisation. This consisted of a series of carefully chosen competency-based questions and was issued electronically.

6,000 responses were collected, collated and merged with other organisational data. Using the findings, Knowledgepool’s consultants were able to present a detailed analysis to the client which was followed up with an in-depth feedback workshop. The workshop resulted in:

  • a focused training plan which addressed skill shortages

  • an estimate of the cost of the skill shortage to the organisation

  • a business case for the training programme, showing a predicted ROI of 10 months

By using Knowledgepool’s unique technology and consultancy expertise our clients are able to make business decisions based on factual information, rather than (often conflicting) anecdotal evidence.

Can you manage compliance learning needs?

We can help you to ensure that the skills and qualifications of all your employees are compliant with the necessary legal and industry requirements.

Knowledgepool’s Learning Consultancy team, together with our Training Administration team can implement a bespoke competency framework for your organisation, which includes ongoing recording of certifications and accreditations needed for compliance purposes. In addition, we will provide regular expiry reporting for all those individuals who are due to become non-compliant and we will recommend the appropriate training and exams they need to take to take.

This compliance training tracking integrates with our Managed Learning Service offering and our Eclipse learning system to provide a seamless link between reporting an upcoming expiry and then actually booking the appropriate training course, giving you piece of mind that your organisation as a whole will remain compliant.

You get:

  • Certification and accreditation recording
  • Expiry reporting
  • Skills and Competency gap analysis
  • Proactive scheduling of re-accreditation training

OUR SUCCESS STORIES

We partner with a wide range of organisations, business sectors and government departments, helping them to realise the power of their people. Read more about our work – and what we can do for you.

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OUR VIEW ON NEW TRENDS

Change and disruption are not buzzwords – they define the workplace today. Keep up to date with industry insights and events to help your organisation stay market-relevant.

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SEE WHAT ELSE WE CAN DO FOR YOU

 

We have a powerful suite of services that can transform your business.

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Learning Consultancy and Design

Get the most out of your learning with our expert knowledge on strategy, digital transformation and design services.

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Apprenticeships

Improve your skills with our industry-leading apprenticeships and pre-employment training programmes.

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GET IN TOUCH

We’re the people experts. So, whatever your HR challenge, you can tap into our expertise across the entire employee lifecycle. Contact us today to see how we can help you transform your organisation.