The Reducing Parental Conflict programme has been designed to upskill practitioners in supporting parents to reduce conflict within their relationship, whether they are together or separated.


The programme consists of four modules, which can be delivered by either eLearning or as classroom based activities. Depending on requirements, these modules can be combined or delivered individually.

There is also a two-day 'Train the Trainer' workshop, designed to familiarise and upskill Local Authority and partner nominated trainers to deliver the Reducing Parental Conflict (RPC), classroom-based modules. 

It is advisable that anyone attending 'Train the Trainer' attends all modules as classroom training, or as a minimum has completed the e-learning modules 1- 4.

Understanding Parental Conflict and its Impact on Child Outcomes: How can I use the evidence base to support parent relationships?

Providing practitioners with the knowledge to underpin practice, this introductory workshop explores the evidence base and the impact of parental conflict on outcomes for children.

Recognising and Supporting Parents in Parental Conflict: Applying knowledge, skills and techniques

Focusing on the causes of parental conflict, this workshop equips practitioners with the skills to work with parents to identify and explore relationship conflict.

Working with Parents in Conflict: How do I support, refer and intervene?

This skills-based workshop introduces a series of evidence-based tools that can be used to work with parents, encouraging behaviour change and promoting positive communication.

Reducing Parental Conflict: The Role of Supervisors and Managers: How can I support my practitioner(s)?

Aimed at supervisors and managers, this workshop focuses on the importance of recognising parental conflict, with an aim to develop the skills to coach and support frontline practitioners.

Find out more

For more information on the programme, please contact the Lead for the Reducing Parental Conflict programme in your local area.

Alternatively, please email us and we will be in touch. 

Frequently asked questions

We have put together answers for some of the frequently asked questions about the Reducing Parental Conflict programme. If there’s anything else you need to know, please get in touch.

What events are available under RPC?

There are 4 half-day, classroom-based modules and a two-day trainer the trainer (TTT) event, along with e-learning within the RPC programme. 

Every delegate booked in a classroom session will also be automatically sent a login to access e-learning sessions following attendance. The e-learning programme can also be booked as a standalone product. Each e-learning session takes approximately 45 minutes to complete. 

  • Module 1 - Parental conflict and its impact on child outcomes: Interpreting and using the evidence base
  • Module 2 - Identifying and discussing parental conflict with parents, including the role of values, beliefs and influences
  • Module 3 - Having challenging conversations on parental conflict: Support, refer or intervene
  • Module 4 - Reducing parental conflict: The role of supervisors and managers
  • Train the Trainer (this will enable the LAs own training team to deliver the modules going forward)
  • E-learning (standalone or as a support to the classroom-based modules)

Don’t forget: If a delegate is booked onto any classroom-based event they will receive an e-learning licence as part of the cost (a max of 20 can be issued per event)

What are the cancellation terms?

If an event is cancelled the following cancellation charges will be applied:

  • Over 28 days – 0%
  • 22-28 days – 25%
  • 15-21 days – 50%
  • 8-14 days – 75%
  • Less than 7 days – 100%

What is the COA?

COA stands for Call off Agreement (sometimes known as COC, Call Off Contract).  This is the agreement that is signed by both Knowledgepool and the Local Authorities that allows us to provide services under the RPC programme.

Which sections of the COA need completing?

The document is a standard agreement document used by DWP and for the purposes of RPC you only need to complete a few sections, the rest are marked ‘Not Used’.  The relevant sections are: 

Title page: input official LA name

Part 1, Section A: enter the official legal name of the LA (customer)

Section B, 1.1: is the commencement date (date contract is signed), 1.2 the end date must be 31st March 2020

Section 6.4: input the address and email for invoicing information

Section 7.1: input the estimated call off year 1 contract charges, i.e. the total sum that DWP has awarded the LA for their RPC training

Section 10.9: input the address and email details for the main contact for the programme within the LA

At the end of Part 1 (page 8): sign and date the agreement where it states, on behalf of the customer. The signature is an e-signature

Schedule 15: this is the scoping information submitted showing your initial intentions for classroom and e-learning modules. Note: none of this will be binding and you will be free to build the programme, in terms of the modules and courses they book however you like, within the budget awarded to them by DWP

Schedule 16: input the Data Protection Officer name and email details. In the table below you also need to insert the same date as when the agreement was signed

What information is needed on the booking form?

To book classroom-based events, the multiple event booking form must be used, and we cannot accept them any other way. The form asks for the following information:

  • Start date
  • Course title (each module is a half-day, separate modules must be listed on separate rows)
  • Duration (number of hours or days whichever is applicable)
  • Start time
  • End time
  • Venue address
  • Venue contact name
  • Venue contact email address
  • Venue contact telephone number
  • Material Address (if this is going to be different to the venue address)
  • Purchase Order (PO) or Cost Centre number

It is important that all the information is included on the form, especially the PO/Cost Centre number.

Knowledgepool cannot add any events to CourseBooker (our internal booking software) until we have a valid PO number. Where you have scheduled two modules to run the same day (AM and PM start times) you will only be charged the 1-day delivery rate.

If you think there will be difficulties in getting training delivered to your training venue, we suggest that you request these products are sent directly to you.

Once a booking form is received, what happens next?

The booking form is checked to ensure all information has been included.  If not, we will return the form to you.  If the booking form does include all required information we add the events to CourseBooker. An event on CourseBooker will have a status of ‘At Risk’ until a trainer has been allocated, once a trainer has been identified the status is changed to ‘Will Run’.

Automated confirmations are then emailed to the main booking contact at the LA and to the trainer.  LAs can then advertise their event internally, and will generate a delegate list which is emailed to Knowledgepool. The delegates are then added to CourseBooker.

What information is needed on the delegate list?

Each event can have a maximum of 20 delegates. The following information is needed on the delegate list form:

  • First Name
  • Surname
  • Phone Number 
  • Email Address
  • Delegate Organisation 

The next section on the form asks for the delegates’ line managers’ information (name/contact/email).  If this information is missing it will have implications for the level 3 evaluation after the event.

The following section requires the following booker's information:

  • First Name
  • Surname
  • Phone Number
  • Email Address
  • Booker Organisation

The rest of the information required on the form identifies which event the delegates are booked on and who the original booker contact is (Knowledgepool will complete this section of the form).

Once the delegate list is added to CourseBooker, each delegate will get a confirmation email saying they have been booked on a course and then 35 days prior to the event date, joining instructions are emailed. If a delegate is unable to attend an event the e-mail address of the person at the LA who has booked them on to the event will have been provided on the correspondence.  

The booker of the event is responsible for advising Knowledgepool about any delegate changes and is required to provide a reason for this cancellation or transfer – this is recorded on CourseBooker. If not provided, no cancellation reason will be recorded.

Am I able to provisionally book dates via email?

Due to the volume of bookings, it is not possible for KP to confirm trainer availability upfront.

Can I use our internal training booking system rather than set up your learning portal?

The learning portal is currently used for booking standalone e-learning licences only. Classroom-based events must be booked using the multiple date booking form. However, module outlines and objectives can be found on the portal if required. 

LAs can use their own booking systems to advertise and monitor who attends what but they will still need to follow the Knowledgepool booking process to confirm events and delegate attendance.

We already have an e-learning platform. Can we add your modules to this?

The RPC e-Learning is held on an external system with one of Knowledgpool’s sister companies (Brightwave) and cannot be hosted on any other platform.

Once a licence is allocated, the user receives a link to access all 4 modules. Each module takes on average 45 minutes to complete. A licence is valid for six months from the date of issue.

Our original scoping information is out of date. Do we have to comply with that or can we change what we now want to do?

The original scoping information was an indication of what each LA thought they would do and was set at the beginning of the contract. Now more information is known, some LAs are redefining their needs and sending in booking forms for events.

The requirement identified during the scoping stage is not definitive and you can have any mix of classroom events and e-learning licences available within the funds grated to your LA by DWP.

Can I book dates when required rather than the full 6 months?

Yes, but we recommend planning as far in advance as possible. This will enable us to schedule trainers and manage demand, it will also allow you to see everything that is available and give you a chance to organise your time effectively.

If I book an event with a confirmed PO, am I able to change the modules I want delivered nearer the time?

Yes, as long at least 10 days’ notice is provided to ensure that the trainer has time to prepare and Knowledgepool can send out the right materials for the modules being delivered.

I don’t have venue confirmed, can you book using the LA address to be updated at a later date?

We can but it is vital that the venue information is sent over to avoid delays and to minimise risks.

Confirmations are sent out to trainers, the main booking person and to delegates once the event is added to CourseBooker, with joining instructions sent to delegates 35 days prior to the event date. It is at this point that the venue information must be correct.

Is it possible to send course materials to an alternative contact?

It is possible to send course material to an alternative address and this information can be added to the booking form.

A name and address is required and it will be that person’s responsibility to ensure that the materials are taken to the venue on the day ready for the trainer to use.

Is it possible to split the e-learning modules out?

It is not possible to split the e-learning into separate modules, the licence is for all four.

I booked for 20 people and 3 have pulled out. I have another 3 people to take their places, can you send me another 3 licences for the e-learning?

The contract allows for a maximum of 20 delegates per classroom-based event, if a delegate is attending module 1, the e-learning is sent out the day after the event, if they are attending modules 2, 3, 4 or TTT, the licence is sent out 10 days prior to the event date.

Licences are issued to an individual using their email address, only 1 licence can be issued against an email address. If 20 licences have already been issued for an event, no further licences can be sent out.

If 3 delegates drop out and are replaced, you will have to purchase a licence for each of the replacement delegates.

Is it possible for you to send the material in advance so I can decide who should attend which module?

It is not possible for us to send out materials for the modules in advance. Module outlines and objectives are provided on the learning portal and in the Learner Journey document. This should help you to determine who should have access to which modules.

What are the pre-module requirements?

There are 4 modules under the RPC programme; these modules can be completed in any order by delegates. There is also an e-learning option which can be used alongside/instead of classroom-based sessions.
Knowledgepool recommends that delegates:

  • Complete module 1 e-learning if they haven’t attended the classroom-based module 1 before attending module 2
  • Complete module 1 & 2 e-learning if they haven’t attended these modules classroom-based before attending module 3
  • Complete modules 1 - 3 of the e-learning if they are attending just module 4 classroom-based
  • Complete all modules, ideally classroom-based, before attending train the trainer

My manager is away for a few days and I cannot get a PO authorised, can I provisionally book my events in the meantime?

Knowledgepool cannot book events unless there is a valid PO or cost centre. Due to the volume of bookings received, Knowledgepool will only confirm bookings and allocate trainers for events that are booked using the official booking form and following the agreed booking process.

How do I book the standalone e-learning?

To book standalone e-learning licences, you must complete and return a delegate booking form, the information required is – first name, second name, email and a PO (in the final column) and if possible the line manager’s email which will form part of the evaluation process.

When the form is emailed to Knowledgepool we ask you to state that you are booking standalone e-learning licences and include the number being purchased.

Please specify the date you would like the licence to start; learners will have access to the e-learning for 6 months.

I went on to the portal to register but our LA does not appear in the drop-down list?

Knowledgepool requires the following invoicing details and preferences in order to set up an LA up on our internal systems. This information is requested in the welcome email that is sent out once we have the signed COA back.

Invoicing details of your local authority required:

  • Physical Address
  • Legal Entity
  • Contact name and email address to send invoice to
  • Phone number
  • Weekly or monthly invoices?
  • Consolidated invoices (containing all events in the period selected above) or non-consolidated invoices (i.e. one invoice per event)?

In order to give users access to the learning portal, Knowledgepool also need the email domain(s) attached to the local authority

Once we have this information the LA name will appear in the drop-down list under organisation on the learning portal.

Why can I not book classroom-based events via the learning portal?

DWP decided the RPC programme would be developed as ‘closed courses’, where LAs set their own dates, rather than as ‘open courses’, where Knowledgepool could advertise and offer dates via the portal. As a result, the dates booked by the LA are put direct on CourseBooker.

The learning portal contains descriptions of the RPC courses and the LA staff can book their own standalone e-learning if they create an account and they provide a valid PO.

Do I need the email addresses of every delegate?

Once delegates are added to CourseBooker as a potential attendee, confirmations and joining instructions are sent out as well as an e-learning login (if being provided 10 days prior to the event). If we do not have the individual email addresses neither of these actions can take place.

It is part of the booking process that a unique email address is provided for each delegate.

I’m booked on Module 1 next week but I haven’t received my e-learning licence. Can you send it to me?

If delegates are booked to attend a classroom based Module 1, the e-learning login is sent out the following day. For Modules 2, 3, 4 and Train The Trainer, the login is sent 10 days in advance so that the delegates can complete those modules that are not being attended.  Knowledgepool recommend that delegates:

  • Complete module 1 e-Learning if they haven’t attended module 1 classroom-based before attending module 2
  • Complete module 1 & 2 e-Learning if they haven’t attended these modules classroom-based before attending module 3
  • Complete modules 1 – 3 e-Learning if they are attending just module 4 classroom-based
  • Complete all modules, ideally classroom-based, before attending train the trainer


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